Shipping Policy

Shipping Rates

We endeavor to ship all orders within 24 hours of receipt. Orders placed Friday afternoon through Sunday will be shipped the following Monday. Shipping charges are calculated based on the speed of the shipping option you choose, plus the weight of the items. To reflect the policies of the shipping companies we use, all weights are rounded up to the next full pound. On rare occasions, the actual shipping and handling charge may differ slightly from the quoted charge.

Expedited Shipping

Overnight, 2nd Day and 3rd Day shipping will ship via UPS. Shipping rates will be displayed on the website during checkout or quoted by our customer service department for phone orders.

Expedited UPS orders received by 2:00PM MST, Monday through Friday, will receive priority attention and will be shipped the same day. Orders received after 2:00PM MST will be shipped the next business day. Orders placed online over the weekend will be shipped the following business day.

Saturday delivery is available for phone orders only. Saturday delivery may not be available in all areas. Orders must be placed by 2:00PM MST on Friday for Saturday delivery.

International Orders

USPS International shipping rates will be displayed on the website during checkout or quoted by our customer service department for phone orders. P

Shipping charges are non-refundable and won’t be credited to your account. Additionally, if for some reason, customs holds your package for customer pickup/ payment, we are no longer responsible for the package at that time.

Lost packages

If your tracking information states your package has been delivered but you can’t locate it, please take a moment to check your porch area, planters, doorways, fences, and even with your neighbors. If you are still unable to locate it, please contact us within three business days of the delivery date so that we can schedule a driver follow up.

Delivery Times

Every effort will be made to ship your package the same day that the order is received as long as it is received before the shipping cutoff time or in the rare case that the product ordered is a backordered item.

USPS Priority mail: In most cases, the expected delivery date is 2-4 business days after shipment.

UPS ground shipping: Please reference the map below for transit time (in business days) to your location once shipped.

upsmap

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